FlooringMaster
Alexandra Kenny is an experienced professional in hospitality and management with a strong background in customer service and operations. Currently serving as the Assistant General Manager at FlooringMaster since March 2023, Alexandra maintains communication between potential clients, the sales team, and project managers. Previously, Alexandra held the position of Assistant Store Manager at Trulieve, overseeing a staff of over 20 employees and managing daily cash deposits. With significant experience in various roles including bartender, server, and promotional duties at establishments like Bella Collina, Shakai Sushi Lounge, and HARD ROCK CAFE, Alexandra has developed a comprehensive skill set in service excellence and team leadership. Alexandra earned a Bachelor's of Science in Event Management from the University of Central Florida's Rosen College of Hospitality Management and an Associate's degree from Lake-Sumter State College.
This person is not in the org chart
This person is not in any teams
FlooringMaster
FlooringMaster emerged as the innovative solution for homeowners and businesses in the Tampa Bay and Orlando areas who are unable to find quality and professional flooring service providers. FlooringMaster challenges the current way that 'big boxes' and national flooring retailers treat the customers; we are committed to be the first choice for flooring projects by exceeding people expectations in terms of personalized service, professional project management, expert installation, and product choice, quality, and durability. Throughout the years, we have learned that people 'suffer' by not being able to find FlooringMaster; we realized that our competitors treat potential customers as simple mediums to generate more income and create profits (without adding value), instead of building long-term relationships and customers that would be happy to refer the company to their friends and family. FlooringMaster understands the importance to have its personnel well trained and updated about the new methods and technologies available for the flooring industry; therefore, we partnered recognized and relevant associations that increase our expertise and knowledge, in order for us to be able to transfer it to our customers. We also strive to improve our customer service skills. We understand that people not only need a professional project manager that takes care of the project, but a potential friend that can be trusted and who is able to complete the project on time, on budget, and exceeding the expectations. We care about the feedback from our customers. And we love it! Our customers have shaped FlooringMaster with their comments, as we take them very seriously, and we act upon them.