Heather Layland

Heather Layland is a seasoned professional in customer success and program management with extensive experience spanning over a decade. Currently serving as Senior Strategic Customer Success Manager at FloQast since April 2021, Heather has previously held key roles at organizations such as UC Irvine, PatientPop Inc., and Give Lively, where significant contributions included partnership acquisition, client training, and growth strategy management. Notably, during tenure as Director of the Charity Accountability Program at the Better Business Bureau, Heather oversaw certification processes for over 800 charities. With a Master of Public Administration in Social Enterprise and a Bachelor of Science in Public Affairs from Baruch College, Heather combines strong educational credentials with a proven track record of enhancing customer experiences and driving organizational success.