Flores & Associates, LLC
Terri Smith is an experienced account manager currently employed at Flores & Associates, LLC since January 2022, previously serving as an associate account manager. Prior experience includes a managerial role at KnowStyleUSA from September 2017 to February 2021, where responsibilities encompassed recruitment, employee training and performance management, strategy development for employee retention, and marketing support through social media. Earlier, Terri Smith worked as a sales associate and key holder at Cruiser's Car Wash, focusing on customer service and complaint resolution. Terri Smith holds a Bachelor of Business Administration in Talent Management from the University of North Carolina at Charlotte and has completed coursework at Central Piedmont Community College, as well as high school education at Emsley A Laney High School.
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Flores & Associates, LLC
Flores is a premier administrator of employer-sponsored reimbursement plans including Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), Health Reimbursement Accounts (HRAs) and Commuter Benefit Accounts (CBAs) as well as Life Balanced Lifestyle Spending Accounts and Student Loan Repayment Assistance. In addition to these account-based benefit options, Flores also handles COBRA and other direct bill services, including FMLA and disability leave administration, to meet the compliance needs of employers. In 2022, Flores launched a full suite of compliance solutions including Premium Only Plan (POP) administration, Wrap SPDs, Form 5500 preparation, and an HR Compliance Center. Based in Charlotte, NC, Flores has emerged as a leader in the CDHP market through a service model founded upon innovative technology, dedicated professionals, and an uncompromising commitment to remarkable service experiences, evidenced by a 97% client retention rate.