Ronald Crolla

Ronald Crolla serves as the Information Technology Service Desk Manager and Business Analyst at Florida State University since July 2022, where responsibilities include mentoring staff, managing substantial incident and service requests, and leading Change Control Board Meetings. Prior experience spans over a decade across several organizations, notably as a Change Manager/Release Manager/Incident Manager at Florida Digital Service, where Ronald managed a significant volume of changes and releases while enhancing process automation. Previous roles include Project Manager at the Agency for State Technology and Business Analyst at the Department of Children & Families, where Ronald demonstrated expertise in data analytics and stakeholder communication. Educational qualifications include a B.A. in English Composition from Florida State University and a Certificate in Network Administration from Tallahassee State College.