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Yilin Yin

Customer Success Manager at flowhaven

Yilin Yin has a diverse range of work experience. They started their professional career in 2008 with an internship at Telling Telecommunication Holding Co., Ltd., where they worked as a Sales and Marketing Coordinator. During this role, they provided project assistance, communicated with distributors, and monitored and followed up on retail activities.

In 2008, Yilin also worked as a Sales Coordinator at Beijing Chinese Language Academy, where they likely supported sales efforts and coordinated administrative tasks.

In 2016, Yilin joined The Estée Lauder Companies Inc. and held the position of Retail Manager until 2019. In this role, they likely managed retail operations and sales activities. From 2019 to 2020, Yilin worked as a Sales & Education Executive (Travel Retail - Nordics & Netherlands) at the same company, possibly overseeing sales and education efforts in the specified regions.

Most recently, in 2021, Yilin joined Flowhaven as a Customer Success Coordinator. In this role, they were responsible for supporting sales, managing client integration and onboarding processes, developing customer relationships, coordinating quality assurance checks, providing technical support, and ensuring customer satisfaction. They also gathered feedback, researched best practices, and analyzed customer data to improve customer success journeys.

Overall, Yilin Yin's work experience includes roles in sales coordination, marketing, retail management, and customer success.

Yilin Yin's education history indicates that they obtained a Bachelor of Business Management degree with a major in Marketing/Marketing Management, General from Northeast Normal University, graduating in 2008. They then pursued a Master of Management degree in Public Administration from the same university, completing it in 2012. Later, Yilin Yin attended the University of Turku, where they obtained a Master of Social Sciences degree in Intercultural Communication, finishing in 2016.

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