David Novotny

David leads the solution sourcing, service provider on-boarding, and vendor management functions for Fluent. In this role, David ensures that Fluent has every relevant service provider and solution set available to the clients on a global basis. This means constantly evaluating and on-boarding new providers/solutions as they become relevant in the marketplace, as well as negotiating and managing the best service delivery terms and pricing from all providers, and consistently reviewing the actual performance of all providers via score card metrics to determine which providers are meeting their committed deliverables and which providers need improvement in order to continue to be eligible as certified providers in the portfolio who can meet the clients’ stringent requirements for the highest standards in service delivery, pricing, and overall quality of experience.

With over 30 years of experience in technology consulting, network services, and telecom, David brings proven leadership and a wealth of expertise in developing advanced technological business solutions and delivering superior customer experiences for enterprise clients. Prior to joining Fluent, David spent more than thirteen years helping to build Masergy Communications into the industry-leading, global MPLS/VPLS service provider. Previously, David held strategic positions at Lucent NetworkCare (Professional Services and Performance Management Software: VitalSoft and Quadratec IP), International Network Services (INS), Computer Sciences Corporation (CSC), and General Dynamics Data Systems division.