Richard S. is the Engagement Director at fluent:cx, where they lead solutions architecture for Salesforce transformation projects and oversee data cloud and analytics initiatives. With a wealth of experience as a Senior Salesforce Consultant at fluent:cx and Persistent Systems, Richard has specialized in large-scale implementations across various Salesforce clouds, including Sales, Service, and Marketing Cloud. Their background includes roles as a Systems and Operations Analyst and Technology Director, contributing significantly to data integrity and system optimization. Richard holds 15 Salesforce certifications and is recognized for their passion for data-driven solutions.
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