Roland Pfenninger

Roland Pfenninger currently serves as Teamleader IT Service Management at Flughafen Zürich AG since July 2021, with prior experience as ICT Service Quality & Asset Manager at Generali Switzerland from January 2020 to June 2021. Roland Pfenninger has a long background in IT Service Management, having led various teams and initiatives at Amt für Informatik und Organisation (AIO) from 2002 to 2019, where roles included Leiter Services and Leiter Support, focusing on ITIL(r) v3 and ISO 20000 standards. Early career positions include System-Spezialist/Netzwerkadministrator at Bürocenter Walter AG and IT-Support roles at UBS. Roland Pfenninger holds multiple educational qualifications, including a Master of Advanced Studies in Business Analysis from ZHAW and certifications in IT Service Management and ICT procurement.