FluidOne
Yvonne Formosa is a highly experienced professional in project provisioning and customer implementation within the telecommunications industry. Currently serving as a Project Provisioning Executive at FluidOne since November 2022, Yvonne has previously held positions including Data Project Coordinator at Charterhouse Voice & Data and Sales Support Manager at BT Local Business. With a background that includes roles at Virtual 1, Easynet Global Services, DAISY Communications, and Telstra, Yvonne has developed strong leadership, communication, and customer service skills, effectively managing data line provisioning, broadband orders, and billing inquiries throughout a diverse range of customer-focused projects. Yvonne’s career began at BT, where responsibilities included operational support for Business TV services.
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FluidOne
Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions to UK businesses. At FluidOne we put the customer first, consistently achieving one of the industry's highest Net Promoter Scores (NPS), securing 86 for September 2023. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 220 staff and was ranked as outstanding in the Sunday Times Best Companies to work for awards 2021 and in the top 50 Technology companies to work for in the UK. FluidOne supports the needs of 1,300 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT UCaaS and CCaaS. Focusing on the mid-market, FluidOne consults with their customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are. Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CRO Brendan Lynch and CFO Roy Hastings, the management team is backed by Livingbridge to support their ambitious long-term strategy.