Cynthia Obiakor ITIL, MBA is an experienced professional with a solid background in IT service management and customer support. At Fidelity Bank PLC, Cynthia served as a Data/Document Validator, responsible for retrieving and filing documents, and later as an ITSM Analyst, handling IT-related requests and monitoring service availability. Currently, Cynthia works at Flutterwave as an Engineer II, IT Service Delivery Manager, contributing to the fintech company's mission of providing reliable payment solutions worldwide. Educational qualifications include a Bachelor of Science in Computer Science from the National Open University of Nigeria, an MBA in Management from the University of Lagos, a National Diploma in Computer Science from The Federal Polytechnic Bida, and a professional program in DevOps & Cloud Engineering from Dot Campus.
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