Diana Sinclair is a results-oriented professional with over 30 years of experience in the aviation industry, having worked with notable airlines such as Etihad, Emirates, and Air New Zealand. Currently at Riyadh Air, Diana defines and develops the guest experience from the ground up. Previously, Diana held key leadership roles, including General Manager of Airport Services at Swissport and Head of Guest Service Delivery at Etihad, where they focused on enhancing customer satisfaction and operational excellence. Diana is recognized for their commitment to diversity and inclusion, serving on advisory groups and mentoring initiatives within the industry. With a strong emphasis on innovative service design and employee experience, Diana remains dedicated to achieving exceptional results in every endeavor.
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