Flywire
Joel Haferbecker serves as the VP of Client Services, Healthcare at Flywire since February 2020. Previously, Joel held the role of VP Client Services at Simplee, contributing to the transformation of patient billing and engagement in healthcare, from August 2015 to February 2020. Joel's extensive experience includes significant leadership roles at VizExplorer and Attensity, where responsibilities encompassed profit and loss management, service delivery, customer support, and consulting services. Additionally, Joel has a background in customer support management at SAP and Inxight Software Inc., where foundational customer support organizations were developed. Joel's career began at Resonate, Inc., where technical support infrastructure was established.
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Flywire
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Flywire is a high-growth vertical payments company trusted by organizations around the world to deliver on their customers’ most important moments. Unlike other companies, Flywire is proven to solve high-stakes vertical-specific payment and receivables problems for organizations that deliver high-value services. Whether in education, healthcare, travel or technology, Flywire has vertical-specific insight and technology that allows organizations to optimize the payment experience for their customers while eliminating operational challenges—from invoicing to payment reconciliation. 24x7 multilingual support via phone, email, and chat, and online tracking, ensures that both the client and customer have complete control over their payments. To date Flywire has processed over $16 billion in total payments volume for over 2,000 clients around the world. The company is headquartered in Boston and has offices in Chicago, Palo Alto, London and Manchester (UK), Valencia (Spain), Shanghai, Singapore, Tel Aviv, Tokyo, Cluj (Romania), and Sydney. Flywire has raised over $260M in venture funding and counts Goldman Sachs, Temasek, Bain Capital Ventures, Spark Capital and F-Prime among its investors.