Our customer care teams are UK-based, high quality, and technology driven. We build innovative solutions that balance the scales between customer experience and cost.

Software

FM OUTSOURCE LIMITED

Daryl Hosker

Ryan Sharkey

Chloë Hughes

Melissa Royds

Bartosz Nastaly

Courtenay Waul

Carly Freeman

Ewelina Olszewska

Martin Brown

Lauren M.

Joshua Murphy

Ria Howarth

Tim Moody

Chlorice Hicking

Peter Chandler

Wendy Arnold

Sukurat Abimbola Memud

Hamza Ajmal

Cydnee Haslam

The Marketing and Customer Engagement team at FM OUTSOURCE LIMITED focuses on enhancing customer relationships and driving business growth through targeted marketing strategies. They develop engaging campaigns, manage customer outreach, and ensure a seamless customer experience by providing support and resources that align with client needs. This team collaborates closely with sales and customer service to optimize engagement and retention initiatives, leveraging innovative techniques and technology to achieve outstanding results.

Marketing and Customer Engagement

The Leadership Team at FM OUTSOURCE LIMITED is responsible for setting the strategic direction of the company and ensuring operational excellence within the customer care sector. They drive innovation, foster collaboration, and develop high-quality solutions that enhance customer experience while optimizing costs through technology. By leveraging their expertise, the team ensures the company remains competitive and responsive to market needs.

Leadership Team

The Analytics and Quality Assurance team at FM OUTSOURCE LIMITED is responsible for ensuring the highest standards of service delivery through data analysis and quality assessments. By leveraging analytics, the team identifies trends and insights to enhance customer interactions while maintaining cost-effectiveness. They work collaboratively to implement quality assurance processes that drive continuous improvement and optimize overall customer experience.

Analytics and Quality Assurance

The Learning and Development Team at FM Outsource Limited focuses on enhancing the skills and knowledge of employees through targeted training programs and professional development initiatives. They design and deliver comprehensive learning solutions that align with the company’s goals, ensuring that customer care teams are equipped to provide high-quality service while leveraging technology effectively.

Learning and Development Team

The Marketing and Operations team at FM OUTSOURCE LIMITED is responsible for developing and executing strategic marketing initiatives that enhance brand visibility and drive customer engagement. They collaborate closely with the operations team to optimize workflows and ensure high-quality service delivery, while the Head of Command and Control oversees real-time performance monitoring and resource allocation to maintain efficiency and customer satisfaction. Together, they strive to create innovative solutions that elevate the customer experience while effectively managing costs.

Marketing and Operations

FM OUTSOURCE LIMITED

Org chart

Teams

Marketing and Customer Engagement

Leadership Team

Analytics and Quality Assurance

Learning and Development Team

Marketing and Operations

Offices

FM OUTSOURCE LIMITED

Org chart

Teams

Marketing and Customer Engagement

Leadership Team

Analytics and Quality Assurance

Learning and Development Team

Marketing and Operations

Offices

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