Jessica Thompson

Jessica Thompson has over 18 years of experience in business analysis and management, primarily at FMG (Farmers Mutual Group) since October 2009, holding positions such as Senior Business Analyst and Manager of the Service Desk. In these roles, Jessica has acted as a Scrum Master, facilitating Agile ceremonies and managing backlog priorities while fostering an environment of continuous improvement. Jessica possesses strong product ownership skills, maintaining ongoing backlogs and developing acceptance criteria. Additionally, Jessica has contributed as a Business Analyst for online services, focusing on business and technical requirements, and played a key role in the implementation of Dynamics 365 CRM by defining business processes and designing user interfaces. Prior experience includes business analysis and operations analysis roles at StudyLink from 2005 to 2009.