Predrag Petricevic

Predrag Petricevic is currently the Director of Product Expertise and Sustainability at Fnac Darty since July 2023, overseeing Quality Assurance and Quality Control, as well as customer service initiatives. With extensive experience at Darty since April 1986, Predrag has held several key roles, including Director of the Multimedia Call Center, where responsibilities included managing teams, planning call loads, and optimizing processes. Previous positions also encompassed overseeing call center activities, developing knowledge bases, certifying products, and managing technical support teams. Predrag's career illustrates a strong background in technical operations, team management, and customer service enhancement within the consumer electronics sector.