Focus Telecom Polska Sp. z o.o.
Michal Misiak has extensive work experience in the telecommunications industry. Michal is the CTO and founder of Focus Telecom Polska Sp. z o.o., a company they established in 2008. Prior to that, they worked as a teaching assistant at the University of Lodz from 2007 to 2011. In 2009, they served as a Doradca Zarządu at Systemy Call Center Sp. z o.o. Additionally, they held managerial positions at eTel Poland, first as the Product Development Department Manager from 2006 to 2008, and then as the IP Telephony Product Development Manager from 2005 to 2006.
Michal Misiak began their education in 2002 at Warsaw University of Technology, where they pursued a degree in Telecommunications. Michal completed their MSc. degree in Telecommunications at this institution in 2007. In 2006, Michal also spent a period of time at Hochschule Esslingen - University of Applied Sciences, focusing on Telecommunications.
Afterwards, Michal Misiak pursued further education and enrolled at the University of Lodz in 2007. During their time at the University of Lodz, they focused on Computer Science and ultimately received their Ph.D degree in this field in 2011.
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Focus Telecom Polska Sp. z o.o.
Focus Telecom is a European software developer specializing in business communication & automation. We provide the following solutions: CONTACT CENTER - multichannel platform for communication with clients, perfect for telemarketing and customer support. It provides effective execution of sales processes and flow of information in an organization, thanks to such tools as: call recording, agent monitoring, call statistics etc. It possesses innovative solutions enabling maximization of effectiveness in phone services, which relate directly to an increase in sales numbers. It also integrates all channels into one database of information from phone calls, e-mails, web forms, fax etc. TELECONFERENCING - audio, video and collective work on documents. It enables effective communication between distanced co-workers, clients or business partners. BUSINESS PHONE SYSTEM - virtual multiline telephone system which connects telephone extensions of a company to outside public telephone network as well as to mobile networks. INTERACTIVE VOICE RESPONSE (IVR) - system directing customers to dedicated company departments through use of voice recordings and customers' keypads. Solutions offered by Focus Telecom are based on cloud computing technology, which allows e.g. remote access to services, which is provided in a unified, technologically advanced ICT framework. This model and approach to business allow users to drop the costs of buying and maintaining expensive hardware and dedicated software. Focus Telecom is one of the fastest developing technologically innovative companies in Central and Eastern Europe, awarded twice by Deloitte.