Force Equals
Amy Ferguson is an experienced leader in customer success, currently serving as the Head of Customer Success at Force Equals since April 2025. Prior to this role, Amy held various positions at Inkling, including Director of Customer Success and Senior Customer Success Manager, from July 2015 to November 2024. Previous experience includes serving as Global Director of Guru Services for Interaction & Speech Analytics at Genesys and as a Principal Customer Success Manager at Oracle. Amy began a career in customer success as a Senior Project Manager at RightNow from February 2007 to November 2011. Amy holds a degree from Drexel University.
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