Matt B.

Matt B. is an experienced IT professional with a robust background in application administration and service delivery. Currently serving as a Platform Administrator at Force Management since February 2024, Matt previously worked as an Application Administrator II at AAA, where responsibilities included managing the Cherwell Service Management application. Prior experience at Crossfuze included roles as Service Delivery Supervisor and Service Desk Team Lead, where strategies for service delivery were developed and service desk operations were managed. Earlier career roles included Level 2 Service Desk Analyst and Service Desk Analyst, focusing on user support and training. Matt began a career in technology at Wal-Mart as a Photo Lab Specialist, responsible for troubleshooting equipment. Educational qualifications include studies at the University at Buffalo and Erie Community College.