Guadalupe Melgarejo

CRM Functional Consultant at ForceManager

Guadalupe Melgarejo has a diverse work experience in various roles and industries. In their most recent role, they worked as a Junior Project Manager at ForceManager, starting in October 2022. Prior to that, they were a Service Agent at the same company from March 2022 to October 2022.

From 2018 to 2022, Guadalupe worked as a Consultant in Support at Grupo Arión - BMC Software Business Partners - Especialistas en Remedy ITSM Y E-Learning. Guadalupe'sresponsibilities included providing customer support for Remedy and hosting, IT resource management, and administration of physical and virtual servers.

Before that, from 2015 to 2018, Guadalupe worked as a Technical Support Technician at APP MANAGEMENT S DE RL DE CV (Applus+), where they provided on-site and online user support and repaired computers.

From 2013 to 2015, Guadalupe was an Assistant in Support at GRUPO HIR IMPULSORES INMOBILIARIOS OCCIDENTE. Guadalupe also worked as an Assistant in Support at Comercializadora Passat S.A. de C.V. from 2012 to 2013, where they performed technical support functions, maintained computer equipment, and managed inventory.

Guadalupe'searliest work experience was as an Systems Manager at Centro de Reparación y Soluciones CARE S.A. de C.V. from 2010 to 2012. In this role, Guadalupe provided technical support, handled software and hardware installations, and developed IT regulations and user manuals.

Guadalupe Melgarejo's education history begins with their high school education at Preparatoria oficial No 11 from 2003 to 2006, where they earned their Bachillerato degree. Following this, from 2006 to 2011, Melgarejo attended the Tecnológico de Estudios Superiores Cuautitlán Izcalli and completed a Licenciatura en Informatica, specializing in Informatics. They further pursued their education at the Universidad Nacional Autónoma de México from 2015 to 2019, earning a degree in Ingles with a focus on Enseñanza de inglés o francés como lengua extranjera.

Additionally, Melgarejo obtained the ITIL® Foundation Certificate in IT Service Management from EXIN your ICT competence partner in March 2017. They also obtained a Scrum Foundation Professional Certificate from CertiProf in April 2023. Furthermore, Melgarejo received certification in Mantenimiento a impresoras Brother from Brother International Corporation, although the specific month and year of obtaining this certification are not provided.

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