Nigel Smith

Nigel Smith is a seasoned professional with extensive experience in program and project management, particularly in customer intelligence and satisfaction. Currently serving as a Sr Program Manager at Forcepoint, Nigel specializes in solutions architecture and the implementation of Gainsight, enhancing customer experience through innovative feedback mechanisms. Prior roles include Senior Delivery Operations Analyst at CognitiveScale, where responsibilities spanned across Finance and Sales, and Operations Specialist at Design Within Reach, managing customer inquiries. Nigel holds a Bachelor of Science in Marketing and a Bachelor of Arts in Digital Media from the University of Central Florida.