Benjamin Head

Benjamin Head is a seasoned Support Engineer at Ford Pro since September 2022, with a robust background in technical support and customer success. Previously, Benjamin served as a Senior Technical Support Engineer at Numerated, where responsibilities included acting as an escalation point, creating documentation, and leading client check-ins. Experience as a Customer Success Manager at Experience.com involved managing a client portfolio generating over $2 million in ARR and conducting quarterly meetings with C-suite executives. Earlier roles included Client Success Representative at Bernard Health, where oversight of the client life cycle was crucial, and Customer Support Representative at Diverse Computing, Inc., providing technical support to law enforcement agencies. Benjamin began a career at Apple as an AppleCare Advisor and earlier worked at Starbucks. Benjamin holds a Bachelor of Science in Information Communication Technology from Florida State University.