Amphay Douangvilay

Amphay Douangvilay's work experience includes:

1. Compliance Specialist I (Registration) at ACA Foreside from March 2018 Present: Responsible for supervising FINRA registered representatives and conducting periodic compliance reviews. Assisted employees of advisor companies with licensing processes.

2. Client Service Manager at Heartland Advisors, Inc. from January 2011 to March 2018: Acted as a client advocate and operations liaison, prioritizing outstanding client experience and building strong relationships with both external and internal clients. Managed relationships with client authorized third parties and facilitated client onboarding.

3. Client Assistant - High Net Worth at Heartland Advisors, Inc. from October 2004 to January 2011: Similar to the previous role, maintained exceptional client experience, managed relationships with clients and authorized third parties, and served as the primary client liaison for onboarding new clients.

4. Administrative Assistant to Senior Vice President at Heartland Advisors, Inc. from January 2001 to October 2004: Engaged in client advocacy and operations support, built relationships with clients, and facilitated client onboarding.

5. Facilities and Distribution Manager at Heartland Advisors, Inc. from April 1998 to January 2001: Ensured a functional and welcoming office environment, oversaw the distribution team, and collaborated with the sales team to coordinate shipping materials.

6. Administrative Assistant to Chief Operating Officer at Heartland Advisors, Inc. from September 1996 to April 1998: Provided administrative support to the COO.

7. Underwriting Assistant at Channel 10/36 Friends, Inc. from November 1994 to May 1996: Assisted the underwriting manager in securing funding for public television programs, handled grant proposals, and ensured accurate programming schedule logging.

8. Receptionist at Channel 10/36 Friends, Inc. from March 1994 to November 1994: Managed calls for the fund raising arm of public television, greeted visitors, and assisted volunteers with mailings.

Amphay Douangvilay obtained an Associate's Degree in Paralegal from Milwaukee Area Technical College from 1993 to 1996. Continuing their education, they enrolled in Lakeland University from 1997 to 2000 and earned a Bachelor of Arts (B.A.) degree in Business Administration. In addition to their formal education, Amphay Douangvilay also obtained two certifications: a Certificate of Completion in Getting Results Without Authority from the American Management Association in September 2014, and a certification in Moving from an Operational Manager to a Strategic Leader, also from the American Management Association, in November 2012.