Leila Douz is a seasoned professional in service delivery and operations with extensive experience in the financial sector. Currently serving as a Senior Service Delivery Analyst at Form3 since September 2022, Leila previously held the position of Service Line Analyst for Faster Payments at Pay.UK from November 2019 to September 2022, focusing on initiatives such as Request to Pay and Confirmation of Payee. Additional roles include Profit Protection at Delaware North, Operations Analyst at the Bank of England, Associate at the Financial Conduct Authority, and Complaints Consultant at the Financial Ombudsman Service, alongside early experience as a Customer Service Representative at Barclays.
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