The UK's official expert in sorting out problems with banks, insurance, PPI, loans, mortgages, pensions and other money and financial complaints

Finance

Financial Ombudsman Service Limited

Jane Cosgrove

Yvette Bannister

James Dipple-Johnstone

Jenny Simmonds

Ekene Emmanuel Aja-Nwachuku

Rebecca Thomas

Jay Keeble

Manish Arora (Acma

Paul Carasco

Marcus Brissenden

Nick Haigney Fca Cmiia

Dave Rickard

Troy Martin

Jonathan Truman

Joanna Fox

Juliana Francis

Liz Long

Richard Malkin

Selena Rahman

Martin Brown

Laura S.

Rebecca Connelley

Jo Occleshaw

Lale H.

Barry White

Kate R.

Stephen Westlake

Richard West

Jo Molloy

Phil McMahon

Laura Forster

Ross Hammond

Carolyn Harwood

Sue Peters

Simon Leach

Kevin Parmenter

Lauren Long

Ben Jennings

Garry Hunter

Bunmi O.

Gregory W Smith

Israr Ahmed

Vanessa Stewart

Baroness Zahida Manzoor

Sarah Lee

Nigel Fretwell

Shrinivas Honap

Jacob Abboud

Bill Castell

The Leadership Team at Financial Ombudsman Service Limited is responsible for setting the strategic direction and operational oversight of the organization. Comprising key executives including the Chief Ombudsman and Chief People Officer, the team collaborates to ensure effective complaint resolution, maintain high standards of service, and drive organizational growth while addressing financial disputes across various sectors.

Leadership Team

The Human Resources and Talent Management team at Financial Ombudsman Service Limited is responsible for attracting, developing, and retaining top talent to support the organization's mission in resolving financial disputes. This team manages recruitment processes, fosters a positive workplace culture, and implements training and development initiatives to enhance employee skills and engagement. Through strategic talent management, they ensure the company has the right people in place to deliver exceptional service to customers facing financial complaints.

Human Resources and Talent Management

The Legal and Compliance team at the Financial Ombudsman Service Limited ensures that the organization's operations adhere to legal standards and regulatory requirements. This team oversees the management of legal risks, provides expert advice on compliance matters, and develops policies to protect consumer rights and promote fair treatment within the financial services sector. They also play a vital role in resolving complex disputes and safeguarding the integrity of the ombudsman process.

Legal and Compliance

Financial Ombudsman Service Limited

Org chart

Board & advisors

Teams

Leadership Team

Human Resources and Talent Management

Legal and Compliance

Offices

Financial Ombudsman Service Limited

Org chart

Board & advisors

Teams

Leadership Team

Human Resources and Talent Management

Legal and Compliance

Offices

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