Formations
Samantha Piper, MBA, has a diverse work experience across various industries. From 2015 to 2017, they worked as an Assistant Manager at Illumination Learning Studio, where they managed the business office, handled supply maintenance and ordering, and served as the primary point of contact for clients.
In 2018, Samantha joined Stryker as a Senior Customer Support Coordinator. Samantha'sresponsibilities included reviewing and ensuring contractual obligations were met, assisting customers in understanding product accessories and functions, and responding to inquiries related to product information.
From 2019 to 2020, Samantha worked as an Assistant Business Director at Illumination Learning Studio. In this role, they managed the business office and team, developed financial reports for directors, and led the registration and organization of programs.
Samantha'smost recent position, starting in 2020, is with Formations. Samantha initially served as a Customer Success Manager, where they acted as a trusted advisor to clients, managed the full customer lifecycle, and supported their adoption and growth initiatives. Samantha then transitioned to the role of Lead CS Operations Manager, taking on responsibilities such as reporting and analysis of data to executives, onboarding new CS team members, and implementing and managing software systems to aid CS enablement.
Overall, Samantha Piper's work experience showcases their expertise in customer success, operations management, financial reporting, and team leadership.
Samantha Piper, MBA, has a strong academic background in Business Administration and Management. Samantha completed their Master of Business Administration (MBA) degree at Colorado State University from 2019 to 2021. Prior to that, they earned their Bachelor of Business Administration (BBA) degree from Oregon State University, specializing in Business Administration and Management, from 2015 to 2018.
In addition to their formal education, Samantha has also obtained certifications in relevant areas. Samantha became a Gusto People Advisor in December 2020, obtaining the certification from the institution Gusto. Samantha also holds the title of Xero Advisor, having obtained the certification from Xero in December 2020. These additional certifications showcase their commitment to ongoing professional development and expertise in relevant business areas.