Robyn Gerard

Robyn Gerard is a seasoned professional in client support and customer service, currently serving as a Senior Client Support Specialist at Newsela since June 2023, following the company's acquisition of Formative, where Robyn held a similar role since August 2020. With experience as an East Coast Quality Manager at PlanGrid and as a Spa Manager at The Skin Spa of Wake Forest, Robyn has demonstrated expertise in customer interaction, technical troubleshooting, and onboarding support. Previous roles include Marketing Services Specialist at ARM Ltd, Customer Service Supervisor at Neoforma, and Customer Care/RMA Manager at IBuyLine, Inc., showcasing a strong background in managing customer relationships and operational support across various industries.