Forrest Contact
Richard Forrest has extensive experience spanning several decades in various sectors, primarily in marketing and tele-sales. As Chairman of Forrest Contact since July 2006, Richard has led the organization in representing well-known brands in Australia and New Zealand. Additionally, Richard serves as a Director of Air Marketing Group Ltd, a UK-based extension of Forrest Marketing Group since March 2016, focusing on B2B telemarketing and lead generation. Richard founded Education Interactive Pty Ltd in 2004, where a forensic science programme was developed to integrate real-world science into educational settings. Prior roles include Sales Trainer at TSA Solutions, overseeing sales training for hotels, and Senior Vice-President of Operations at Hotel Dynamics, where over $40 million in annual turnover was achieved through the establishment of call centres. Earlier career experiences at Napp Pharmaceuticals Limited and Rhone-Poulenc Rorer involved clinical research and bioanalytical development. Richard's educational background includes an MSc in Forensic Science from the University of Strathclyde and a BSc in Biochemistry from the University of Dundee.
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Forrest Contact
Forrest Contact (previously known as Forrest Marketing Group) is a leading Australian provider of outsourced sales and call centre services, representing a prestigious portfolio of well-known Australian and New Zealand brands. Our Call Centre Agents are meticulously trained to deliver exceptional customer experiences, drive sales, and unearth new business opportunities. With a focus on quality and professionalism, we stand out as a premier choice for businesses seeking to enhance their sales, marketing and customer service efforts. Our team collaborates closely with Sales Teams, Marketing Teams and Customer Service Teams, augmenting their initiatives and helping them achieve their targets. With every conversation, we uncover new sales opportunities, build brand awareness and create lasting positive customer experiences. Operating as a seamless extension of your teams, Forrest Contact provides additional capacity, talent, and resources precisely when you need them. Our mature, local agents are experts in sales and customer service, ensuring every interaction builds brand awareness, brand loyalty and fosters positive customer experiences. At Forrest Contact, every conversation is an opportunity to excel. "Success Through Conversation"