Victoria Utheim

Lead Senior Service Designer at Forte_ Digital

Victoria Utheim has a diverse work experience, starting in 2017 as a Senior Advisor for KOBRA as, where they were responsible for leading customer-oriented projects for a tech entrepreneur and developing tools and methodologies for a major energy company. Victoria then worked as a Senior Business Designer for Creuna from 2018 to 2021, where they provided advisory services for business development and customer experience, utilizing design thinking and service design. In parallel, they also worked as a Guest Lecturer at Emergence School of Leadership and NTNU Gjøvik, Høyskolen Kristiania from 2018 to 2020.

From 2019 to 2020, Victoria served as a Pro Bono Consultant for Prosperastiftelsen, working on projects for Kompass and Nordstrand Kulturhus. These projects involved developing business and brand strategies, as well as financial analyses and recommendations. Victoria continued their pro bono work with Prosperastiftelsen from 2020 to 2023, contributing as a consultant for various initiatives.

Victoria joined Knowit in 2021 as a Business Designer and worked there until 2023. In this role, they played a vital role in designing effective business solutions. Subsequently, they joined Forte Digital in 2023 as a Senior Service Designer, focusing on service design and innovation.

Additionally, Victoria has also contributed to the academic field, working as a Timelærer at Handelshøyskolen BI and as a Faglærer at Norges teknisk-naturvitenskapelige universitet (NTNU) from 2020 to 2022.

Throughout their career, Victoria has demonstrated a strong background in business and service design, providing valuable expertise in strategy development, customer experience, and innovation.

Victoria Utheim has a diverse education history that includes various degrees and certifications. In 1997, they obtained a Bachelor's degree in Product Design from Ravensbourne University London. Victoria continued their studies at Oslo and Akershus University College, where they received a Høyskolekandidat degree in Produktdesign in 1999. In 2002, they pursued a field of study in Øko-design at GRIP - Stiftelsen for bærekraftig produksjon og forbruk, completing their studies in 2003.

Later, in 2010, Victoria Utheim attended Norwegian University of Science and Technology (NTNU) for a course on Internasjonal forretningsutvikling. From 2014 to 2015, they pursued an Executive Master of Management degree with a specialization in Nyskaping og kommersialisering at BI Norwegian Business School. Victoria further expanded their knowledge with a series of executive master's programs at BI Norwegian Business School:

- In 2019, they studied Tilstedeværende ledelse i en digital tid.

- In 2020, they focused on Leading in a digitized workspace.

- Also in 2020, they studied Samspill og ledelse.

Furthermore, Victoria Utheim obtained a certification in Likestilling og Mangfold from Knowit in January 2022.

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