Lori Nielsen

Lori Nielsen is a seasoned professional in customer success and operations management, currently serving as the Manager of the Customer Success Team at CSG Forte since April 2021. In this role, Lori leads efforts to enhance client relationships, streamline customer journeys, and advocate for exceptional customer service. Previously, Lori held the position of Customer Success Manager II at CSG Forte, focusing on onboarding and retention strategies. Prior to joining CSG Forte, Lori worked at Sturgis Web Services as an Operations & Customer Service Administrator, where responsibilities included managing customer service workflows and providing training on various online payment systems. Lori began their career at the City of Rock Hill, SC, as a Key Accounts Manager, where contributions to marketing initiatives significantly benefitted local economic development. Lori holds a Bachelor of Science degree in Business Finance from Winthrop University.