CSG Forte
Lori Nielsen is a seasoned professional in customer success and operations management, currently serving as the Manager of the Customer Success Team at CSG Forte since April 2021. In this role, Lori leads efforts to enhance client relationships, streamline customer journeys, and advocate for exceptional customer service. Previously, Lori held the position of Customer Success Manager II at CSG Forte, focusing on onboarding and retention strategies. Prior to joining CSG Forte, Lori worked at Sturgis Web Services as an Operations & Customer Service Administrator, where responsibilities included managing customer service workflows and providing training on various online payment systems. Lori began their career at the City of Rock Hill, SC, as a Key Accounts Manager, where contributions to marketing initiatives significantly benefitted local economic development. Lori holds a Bachelor of Science degree in Business Finance from Winthrop University.
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CSG Forte
At CSG Forte, we help our customers grow their businesses quickly and scale payments smarter with a unified payments platform. Our platform seamlessly adapts to meet your evolving needs, while reducing complexity and cutting costs. With our experience, world-class technology and vast ecosystem of partners, we have the solutions and skills to grow alongside your business. A little bit more about us: - 20+ years of experience - 81,000+ merchants supported across the U.S. - $84 billion in payments processed annually - 173 million transactions processed annually At CSG Forte, we work better together. Thousands of government, telecom, insurance and other industry merchants trust CSG Forte as their digital payments solution provider of choice, including Charter Communications, DISH, Gexa Energy, Kinston North Carolina and SedonaOffice. Our award-winning, Nacha-preferred payments solution allows companies to process omnichannel payments and offer agnostic payment acceptance, online, in person and over the phone. And we continue to raise the bar— among our 2022 wins, CSG Forte was ranked Best Performing Gateway as well as Best of Breed API by The Strawhecker Group. From small and medium-sized businesses, to integrated software vendors (ISVs) and Fortune 500 enterprises, we have the experience and solutions to fit your needs to process payments faster, smarter and at scale.