Serena Thursz

Serena Thursz has extensive work experience in program and project management roles. Serena is currently working as a Senior Client Delivery Manager at Forth Point | A Blend360 Company since March 2023.

Prior to this, Serena worked at NatWest Group where they held various roles. As a Programme Delivery Manager - Data and Analytics, they successfully managed a multi-million program to deliver a cloud-based data and analytics solution. Serena took on leadership of the program, scaling up a small unit into a team of 23. Serena created an agile environment, developed the program roadmap, and prioritized backlog and sprint plans.

Serena also worked as a Programme Manager - Solution Assurance, Financial Crimes and Control, where they defined and designed a solution assurance framework for a bank-wide program. Serena led one of six workstreams, ensuring the solution aligned with design, met regulations, and underwent proper testing.

In addition, Serena served as a Federated Assurance Manager - Controls and Retail Banking, where they set up and developed the assurance proposition for multiple change programs. Serena audited and aligned the programs to the assurance framework, successfully embedding agile tools and techniques.

Before joining NatWest Group, Serena worked at RBS, where they held various program management roles. As a Programme Manager, they led a fraud prevention transformation program, overseeing a team of 20+. Serena also served as a Portfolio Manager and Senior Change Manager during their time at RBS.

Serena Thursz holds an MA (Hons) in Economic & Social History from the University of Aberdeen. Additionally, they attended St George's School in Edinburgh, though no degree or field of study information is provided. Serena Thursz also possesses certifications in Advanced Project Management from CITI Program, MSP® Certifications from ILX Group, and SAFe Agilist Certification from Scaled Agile Framework Certification Training. The specific years of obtaining these certifications are not mentioned.