Michael Thomas

Michael Thomas is an accomplished professional with extensive experience in customer support and operations management. Currently serving as Director of Customer Support Coordination at FORTNA, Michael leads a team focused on enhancing customer experience and case management, while collaborating with internal stakeholders for effective support resolution. Previous roles include Director of Client Operations, where oversight of the Incident Management team and development of root cause analysis documentation were key responsibilities. Michael's career also encompasses managerial and analytical roles in various organizations, including Carter's and educational institutions, showcasing a strong background in operations, training, and customer service. Michael holds a Master of Arts in Business Teacher Education and a Bachelor of Business Administration in Accounting.