Since its foundation in Piccadilly in 1707, Fortnum & Mason has been at the heart of London life, supplying the very finest goods and services. From the Food Halls to the Diamond Jubilee Tea Salon it is filled with unique and exceptional food and gifts.


Retail

Fortnum & Mason

Fortnum & Mason's headquarters in London, United Kingdom

Tom Athron

Simon Thompson

David Nichter

Robert Corpe

Samantha Harris

Rupert Thomas

James Blackbrough

Liz Darran

Justin Carmichael

Kate Hobhouse

The Marketing and Branding team at Fortnum & Mason is responsible for crafting and promoting the brand's prestigious image, driving customer engagement across various platforms. They implement strategic marketing campaigns, manage social media presence, oversee partnerships, and enhance the customer experience, all while maintaining the company's rich heritage and commitment to quality. This team ensures that the Fortnum & Mason brand resonates with both local and international audiences, fostering growth and loyalty in an ever-evolving market.

Marketing and Branding

The Marketing and Customer Engagement team at Fortnum & Mason is responsible for enhancing brand visibility and fostering customer loyalty through innovative campaigns and personalized experiences. This team collaborates across departments to develop strategic marketing initiatives, manage digital platforms, optimize customer service, and drive business growth, ensuring that each interaction reflects the exceptional quality associated with the Fortnum & Mason heritage.

Marketing and Customer Engagement

The Operations Management Team at Fortnum & Mason is responsible for overseeing the seamless execution of daily operations across all retail and dining venues. This team ensures that the high standards of service and quality are maintained, coordinating activities between various departments such as retail, events, and facilities management. With a focus on delivering exceptional customer experiences, they streamline processes, manage resources, and drive operational efficiency to uphold the brand's prestigious reputation.

Operations Management Team

The Leadership Team at Fortnum & Mason is responsible for setting the strategic direction and overseeing the overall operations of the company. This team coordinates efforts across various regions and functions, including finance, branding, and commercial strategy, ensuring that the iconic brand aligns with its heritage while driving growth and innovation in the premium retail market. Through collaboration and visionary leadership, they aim to enhance the customer experience and maintain Fortnum & Mason's legacy of excellence.

Leadership Team

The Operational Management team at Fortnum & Mason oversees the seamless integration of food service, retail operations, and customer experience. Comprised of diverse experts, including head chefs, retail managers, and digital transformation leaders, the team ensures that high standards of quality and service are maintained across all touchpoints, from the restaurant and bar to the supply chain. Their focus on innovation and efficiency drives the company’s mission to deliver exceptional products and experiences to customers.

Operational Management

The Finance and Commercial Support team at Fortnum & Mason plays a crucial role in ensuring the company's financial health and strategic growth. This team is responsible for financial planning, budgeting, and performance analysis, alongside managing procurement and payroll processes. By providing comprehensive commercial insights and supporting decision-making, they help drive efficiency and profitability across the iconic brand's operations.

Fortnum & Mason

Org chart

Board & advisors

Teams

Marketing and Branding

Marketing and Customer Engagement

Operations Management Team

Leadership Team

Operational Management

Finance and Commercial Support

Offices

Fortnum & Mason

Org chart

Board & advisors

Teams

Marketing and Branding

Marketing and Customer Engagement

Operations Management Team

Leadership Team

Operational Management

Finance and Commercial Support

Offices

Related companies