Since its foundation in Piccadilly in 1707, Fortnum & Mason has been at the heart of London life, supplying the very finest goods and services. From the Food Halls to the Diamond Jubilee Tea Salon it is filled with unique and exceptional food and gifts.


Retail

Fortnum & Mason

Fortnum & Mason's headquarters in London, United Kingdom

Tom Athron

David Nichter

Caroline Doherty

Rob Blackburn

Alexandra Buxton

Elizabeth Thompson

Simon Thompson

Flora Madley

Robert Corpe

Samantha Harris

Rupert Thomas

Liz Darran

Justin Carmichael

Kate Hobhouse

This department oversees the management and efficiency of retail stores, focusing on guest experience and operational excellence.

Retail Operations

The Marketing and Branding team at Fortnum & Mason is responsible for crafting and promoting the brand's prestigious image, driving customer engagement across various platforms. They implement strategic marketing campaigns, manage social media presence, oversee partnerships, and enhance the customer experience, all while maintaining the company's rich heritage and commitment to quality. This team ensures that the Fortnum & Mason brand resonates with both local and international audiences, fostering growth and loyalty in an ever-evolving market.

Marketing and Branding

This department focuses on generating revenue through the sale of products and services to clients.

Sales Department

The Marketing and Customer Engagement team at Fortnum & Mason is responsible for enhancing brand visibility and fostering customer loyalty through innovative campaigns and personalized experiences. This team collaborates across departments to develop strategic marketing initiatives, manage digital platforms, optimize customer service, and drive business growth, ensuring that each interaction reflects the exceptional quality associated with the Fortnum & Mason heritage.

Marketing and Customer Engagement

This department focuses on product selection, pricing strategies, and inventory management to optimize sales and customer satisfaction.

Merchandising

The Finance and Commercial Support team at Fortnum & Mason plays a crucial role in ensuring the company's financial health and strategic growth. This team is responsible for financial planning, budgeting, and performance analysis, alongside managing procurement and payroll processes. By providing comprehensive commercial insights and supporting decision-making, they help drive efficiency and profitability across the iconic brand's operations.

Fortnum & Mason

Org chart

Board & advisors

Teams

Retail Operations

Marketing and Branding

Sales Department

Marketing and Customer Engagement

Merchandising

Finance and Commercial Support

Offices

Fortnum & Mason

Org chart

Board & advisors

Teams

Retail Operations

Marketing and Branding

Sales Department

Marketing and Customer Engagement

Merchandising

Finance and Commercial Support

Offices

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