Ocado Retail is responsible for Ocado.com and Zoom by Ocado, the rapid grocery delivery service. Ocado has over 940,000 active customers and is the world's largest dedicated online supermarket. 
Customers benefit from the convenience of home delivery and have the choice of around 50,000 products including household brands, Marks & Spencer food and drink and Ocado's Own-Range. 
Ocado Retail is a 50:50 joint venture between Ocado Group and Marks & Spencer Group.

Retail

Ocado Retail Ltd

Ocado Retail Ltd's headquarters in Hatfield, United Kingdom

Hannah Gibson

George Dean

Mat Ankers

Tanvir Hasan Sagar

Merel Eusman

Clare Lynch

Jonathan Wiseman

Tim Steiner

Lawrence Hene

The Data and Analytics Team at Ocado Retail Ltd leverages data-driven insights to enhance customer experience and optimize operations. By analyzing user behaviors, product performance, and market trends, the team provides actionable recommendations that inform strategic decisions across the joint venture. Their expertise in data science and analytics supports continuous improvement in product offerings and delivery efficiency, ensuring that Ocado remains at the forefront of the online grocery market.

Data and Analytics Team

The Marketing and Customer Insights team at Ocado Retail Ltd is dedicated to driving customer engagement and enhancing brand visibility across various channels. This team analyzes customer data and market trends to inform strategic marketing initiatives, optimize digital campaigns, and develop targeted promotions for both Ocado.com and Zoom by Ocado. Their collaborative efforts ensure a seamless customer experience, leveraging insights to tailor messaging and maximize reach while keeping pace with the dynamic online grocery landscape.

Marketing and Customer Insights

The Operations and Customer Management team at Ocado Retail Ltd is responsible for ensuring seamless grocery delivery by coordinating logistics, managing facilities, and optimizing stock availability. They focus on enhancing the customer experience through effective communication and support, while also driving operational excellence across various functions. This team plays a crucial role in maintaining high service standards and meeting the needs of over 940,000 active customers.

Operations and Customer Management

The Finance and Analysis Team at Ocado Retail Ltd plays a crucial role in managing financial planning, reporting, and analysis to support the company's strategic goals. This team collaborates across departments to provide insights on operational performance and marketing effectiveness, while ensuring accurate financial tracking and accountability. Additionally, the team streamlines accounts payable processes, facilitates budgeting and forecasting, and contributes to financial decision-making that drives growth for the joint venture between Ocado Group and Marks & Spencer Group.

Finance and Analysis Team

The Marketing and Sales team at Ocado Retail Ltd focuses on driving customer engagement and sales growth through strategic marketing initiatives and promotional campaigns. This team leverages customer insight analytics to enhance the shopping experience, manages pay-per-click advertising, and oversees category trading, ensuring that the product offerings meet consumer demand. With a focus on CRM strategies, they aim to nurture customer relationships and loyalty, ultimately maximizing the reach and revenue of Ocado's online supermarket services.

Marketing and Sales

The Legal and Governance team at Ocado Retail Ltd is responsible for overseeing compliance with regulatory requirements and ensuring corporate governance standards are met. This team provides legal support across various business functions, manages contracts, and mitigates legal risks while advising the senior management and the board on governance matters to uphold the integrity of the joint venture. Their expertise ensures that Ocado Retail operates within legal frameworks while promoting ethical business practices.

Ocado Retail Ltd

Org chart

Board & advisors

Teams

Data and Analytics Team

Marketing and Customer Insights

Operations and Customer Management

Finance and Analysis Team

Marketing and Sales

Legal and Governance

Offices

Ocado Retail Ltd

Org chart

Board & advisors

Teams

Data and Analytics Team

Marketing and Customer Insights

Operations and Customer Management

Finance and Analysis Team

Marketing and Sales

Legal and Governance

Offices

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