Michael B. Smith

Michael B. Smith is an experienced professional in product management and client success, currently serving as a Senior Product Manager at Fortra since June 2017, where responsibilities include leading the development of Email Security and Incident Response products using agile development practices. Prior roles at Fortra include Product Manager and Product Analyst, focusing on the PhishLabs Enterprise Services suite. Smith's background also features positions as a Customer Success Manager at Atlatl Software and a Call Center Supervisor at PHEAA, where management, analysis of statistics, and process improvements were key duties. Additionally, experience as an Assistant Manager of Operations at Latshmere Swim Club involved overseeing employee operations and team development. Michael B. Smith holds an Associate's degree in Business from HACC, Central Pennsylvania's Community College.