Sylwia Walterska

Sylwia Walterska is a seasoned professional with extensive experience in customer service and operations, currently serving as the Senior Business Manager for Customer Service and Operations at Fortum since October 2015. Previously, Sylwia held positions including Head of Quality Department and Quality Specialist at Fortum, as well as Customer Service Specialist at Duon Marketing and Trading S.A. Additionally, experience was gained as a Sales Consultant at Orange Polska. Sylwia has pursued advanced education, including postgraduate studies in Lean Six Sigma Black Belt and ISO standards management at Gdańsk University of Technology and WSB Merito Gdańsk, along with a Master's degree in Chemical and Physical Oceanography from the University of Gdansk.