Chris Rook

Chris Rook is a seasoned operations professional with extensive experience in the watch repair industry. Currently serving as Watch Repair Senior Manager at Fossil since 2008, Chris has progressed from Manager of Repairs and is responsible for overseeing operations across North America, managing a team of up to 125 hourly employees and 4 salaried managers. Key responsibilities include ensuring consistency in policies and procedures, setting production goals, and analyzing operational processes to meet revenue targets. Prior to Fossil, Chris held various roles at Rolex from 1996 to 2008, culminating in the position of Customer Care Manager for the US region, where a focus on customer experience and strategic business alignment was essential. Chris's educational background includes studies from 1989 to 1992.