Alicja Malcolm

Alicja Malcolm is a highly experienced Senior Operations Manager at Foundever since June 2023, previously holding the position of Operations Manager in the ADS Operations Team at Amazon Development Center Poland from November 2016 to June 2023, where responsibilities included managing capacity planning for a team of 200, overseeing productivity and quality KPIs, and driving continuous improvement initiatives. Prior roles included Team Manager in the ADS Operations Team and Quality Team Manager at Competence Call Center, focusing on quality metrics and coaching. Educational qualifications include a Master’s degree in Classical Philology from Gdańsk University of Technology and dual Bachelor's degrees in Classical Philology and German Philology from the University of Gdansk. Additional experience as a Recruitment Specialist and language teacher complements a diverse professional background.