Bárbara Prado is a Senior Operations Manager with expertise in managing local and global customer experience programs, focusing on quality, training, compliance, and service operations. At Concentrix, they oversaw operations management using Six Sigma and COPC principles, driving service excellence and presenting operational metrics to clients and stakeholders. Currently, Bárbara studies for an MBA in Project Management and Agile Methodologies at PUC, applying these insights to enhance organizational processes and performance.
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