Claire Eltringham has extensive experience in workforce management (WFM), currently serving as Senior Manager of Global WFM Systems at Foundever since March 2023, following a long tenure at Sitel beginning in June 2009. At Foundever, Claire manages a team of 14 staff members across multiple regions, supporting 90,000 WFM agent licenses. Previous roles at Sitel include EMEA WFM Engineer and Pan-EMEA Resource Planner, where responsibilities involved planning, forecasting, and scheduling for clients throughout EMEA. Additionally, Claire worked as a WFM Process and System Analyst, focusing on best practices and training in WFM processes. Claire holds a BA(Hons) in Fashion Design from Northumbria University.
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