Denzel D. is an accomplished professional with extensive experience in workforce management and operations within the contact center industry. Currently serving as the Head of Workforce Management for Foundever in South Africa and the UK, Denzel has previously held leadership roles at Webhelp, including Head of Account Planning and Head of Operations, where key contributions involved driving business growth and enhancing operational performance. Denzel's tenure at Teleperformance as Head of Service Delivery and Director of Workforce Management further solidified expertise in multi-regional operations. Early career experiences include roles as a Sales/Fitness Consultant and various managerial positions in workforce planning and contact center operations, demonstrating a strong foundation in sales, planning, and service delivery. Denzel's educational background includes a Six Sigma Green Belt and a Higher National Diploma in Sales and Marketing Management.
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