Emma Baker

Emma Baker is an accomplished professional with extensive experience in operations management, currently serving as Global Solutions Manager at Foundever since June 2014. Prior roles include Senior Operations Manager, where responsibilities included overseeing over 2,300 employees during the Covid-19 pandemic and managing multiple Operations Managers to achieve key performance indicators. Prior to Foundever, Emma held the position of Operations Manager at Sitel, managing an account of 200 full-time employees across two countries and fostering client relationships. Additional experience encompasses an Assistant Manager role at Best Western® Hotels & Resorts, contributing to high customer service standards and business expansion, along with teaching roles at Exeter College. Emma's career began with a placement as a Junior Assistant Purser on a cruise ship, further enhancing customer service skills. Emma holds a Bachelor of Science degree in Tourism and Travel Services Management from the University of Plymouth.