Emmanuel Chavarria

Emmanuel Chavarria is a bilingual Director of Operations with over 16 years of experience in customer service transformation across various sectors including BPOs, eCommerce, and finance. They currently serve as a Senior Operations Manager at Foundever, where they apply their expertise in building scalable operations and high-performance teams. Emmanuel has previously held leadership roles at organizations such as Call Center de México and Grupo Salinas, where they focused on talent development and customer care strategy. They are deeply involved in optimizing performance and enhancing the customer experience across Latin America and the U.S., leveraging strategies in automation and CRM innovation.