Felipe Cano is a seasoned operations manager with extensive experience in customer service and contact center management. Notable positions include Gerente Operaciones at ATENTO México, where Felipe managed service indicators for major clients such as WalMart and BBVA Bancomer, achieving a call abandonment rate below 3%. Felipe also served as Gerente Operaciones at Eficasia Contact Center and Atención Telefónica, overseeing quality control and managing large teams of agents and supervisors. More recently, Felipe has held the roles of Ops Manager at Foundever, managing omnichannel customer service for Edenred, and Group Team Lead at Tech Mahindra, focusing on sales analysis for AT&T. Felipe holds a degree in Computer Engineering from Universidad Tecnológica del Valle.
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