Fernanda Oliveira is a seasoned professional with over 17 years of experience in the contact center sector, including more than 13 years in operational roles. Currently serving as Diretora de Operações at Foundever, they have previously held senior management positions in various companies, overseeing multi-account operations and ensuring client satisfaction. Fernanda has a strong background in strategic planning, team management, and performance optimization, with notable achievements in awards for excellence in customer service. They have also pursued advanced studies in intercultural and diversity studies and women's leadership.
This person is not in any teams
This person is not in any offices