Hafdane Abdessamad is a Senior Team Manager at Foundever, where they have worked since 2005. They have also served as a Team Lead Manager at Sitel from 2019 to 2024. As a learning specialist, Hafdane has focused on deploying various training programs, including induction and customer service training, as well as up-skilling agents. Additionally, Hafdane holds a degree in IT Service and Computing Management from EGI-Pro, which they completed in 2002.
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