Jackson Santos has a robust background in IT support management, with extensive experience at Foundever, where a career began as a Help Desk Support Analyst in 2010, progressing through roles such as Technical Support Leader and Helpdesk Coordinator, culminating in a promotion to IT Support Manager in August 2025. Jackson's responsibilities included team leadership, performance monitoring, and project management, underscoring a commitment to service excellence and professional development. Educationally, Jackson holds a Bachelor of Technology in Information Technology Project Management from UNINOVE, completed between 2015 and 2017.
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