James Bedford is an experienced CX strategy and transformation leader currently serving as the VP of Customer Success at Foundever, where they help organizations enhance their customer experience strategies. Previously, they held roles at Davies Consulting and L'Oréal, focusing on customer experience and consulting. James also worked as a Customer Service Manager at Burberry, where they additionally served as a health and safety/sustainability officer. James earned a Bachelor of Arts degree in Ancient History from King's College London.
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