Jessica Novaes is a seasoned professional with extensive experience in operations management and technical support across various companies. Currently serving as a Senior Operations Manager at Foundever since October 2021, Jessica's previous roles include Account Manager and Operations Senior Coordinator at SYKES Brasil, where responsibilities encompassed performance management, financial reporting, and operational oversight. Prior to this, Jessica held positions as a Support Analyst at Algar Telecom, Technical Support Specialist at Seicom, and Technical Support Assistant at Positivo Tecnologia, gaining a strong foundation in telecommunications and IT support. Jessica's academic credentials include an ongoing Master's in Business Administration focused on Business Finance and multiple degrees in Management Processes and Information Technology Management, complemented by a Technical degree in Electronics.
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