Joanne Chua is an accomplished operations professional with extensive experience in managing large teams within the FinTech sector. Currently serving as the Director of Operations Apprentice and Senior Operations Manager at Foundever since March 2023, Joanne oversees over 1,000 full-time employees across operations in Tarlac and Alabang, focusing on strategic initiatives that optimize processes and enhance efficiency. Prior to this role, Joanne held the position of Senior Operations Manager at Sitel Group, where a successful launch of a US FinTech account with 1,000 FTEs took place. Additional experience includes positions as Operations Manager at Concentrix and a series of roles at Convergys, ranging from Team Lead to Technical Support Representative. Joanne Chua holds a Bachelor of Science degree in Computer Science from the University of the Philippines.
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