Jose Ortega is an Industrial Engineer and CX & Quality Manager with extensive experience in the BPO industry. Currently serving as a Quality Manager, Jose focuses on achieving various quality metrics such as NPS and CSAT while providing performance reports and solutions to challenges. Previously, Jose held roles including Quality Manager and Auditor, where they refined skills in team leadership, process standardization, and KPI management. Jose holds a degree in Industrial Engineering from Universidad de Managua and has additional qualifications in Business Administration and Communicative English.
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